The responsibility is for coordinating the IT Service Management activities across various IT support teams. As a part of this role, you will carry out, improve and design IT Service Management processes. This is a cross-functional role, so you will be working with multiple IT support teams at the same time. The role requires regular meeting chairing, communication, analysis and presentation. The role requires regular meeting hosting, communication, analysis and presentation. This is a role promotion from Analyst IT Support to Senior Analyst IT Support.