Sr. Associate Customer Service

发布日期 Posted Date 1 month ago(15/10/2021 9:39 AM)
国家 Country
China
城市 City
Nanjing
招聘人数 # Positions
1

Responsibilities 职责:

• Ensuring adherence to all safety and compliance written standard operating procedures and controls, and to defined operational escalation process to leads, regional experts and plant personnel
• Coordinating all load, shipment and traffic processes with local plant and warehouse personnel to ensure on time delivery to customer
• Executing SAP postings in a timely manner
• Tracking desk metrics defined for on time shipping and on time delivery, providing root cause analysis outside tolerance to be incorporated into overall scorecard and process improvement plans
• Assisting with resolution of freight invoice discrepancies, and inventory reconciliations
• Recommending process improvement including development of preventive and corrective actions for quality failures
• Process claims for third party carrier incidents including the initiation, management and collection of claims
• Exceptions and emergency management

Qualifications 要求:

• Supply Chain experience, experience in SAP
• Minimum 2-3 years experience and good market knowledge in logistic for road / rail / terminal / marine
• Strong problem solving and analytical skills
• Customer Focus
• Language:
Excellent written and oral communication skills of English

Apply 申请:

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