Technical Operations Center Specialist

发布日期 Posted Date 4 weeks ago(5/11/2021 10:47 AM)
国家 Country
China
城市 City
Nanjing
招聘人数 # Positions
1

Responsibilities 职责:

1. Operations Management
a. Alert, Monitoring, and Event Management
b. Reactive, Proactive, and Artificial Intelligence (AI) Restoration of Services
c. Continuous improvement for TOC known failure areas

2. Infrastructure Management
a. Server, Switch, Backup, Storage, Virtualization, LAN, Data Center
b. Lifecycle Management (build, maintain, retire)

3. Application Management
a. Application lifecycle (install, maintain, retire)
b. Primarily Infrastructure Aplication tools

4. ITIL Framework
a. Request, Event, Incident, Major Incident, Problem, Knowledge Management
b. CMDB, CI, CMS
c. Dashboard, Reporting
i. SLA, OLA
ii. KPIs, Metrics, Availability, Capacity
d. Process improvement

5. Audit
a. SOX
b. Backups, Patch Maintenance, Policy

6. Document Management
a. Policy, Process, Procedures, Knowledge Base Articles
b. Implementation Plans, Work Instructions

7. Vendor Management
a. Daily operations
b. Quotes, Implementations, Support
c. Quarterly Business Review – SLA, Availability, Metrics

8. Preferred certifications/skills (One or More):
a. ITIL Foundation
b. Microsoft Certified
c. VMWare
d. Cisco Certified
e. Coding by Powershell/java/C#/Python

Qualifications 要求:

• College or University degree

• Assist in documenting and improving Service Level Agreements for IT related services
• Create reports on Incident, Problem, Change, Capacity, Availability, Security and Configuration Management activities
• Confer with technical personal and managers to develop, implement, and improve organizational and project processes to establish the ITIL processes before new services go into production
• Coordinate and schedule Incident rehearsals as necessary
• Support automation projects, event management and other Level 3 initiatives
• Coordinate projects as assigned
• Use performance dashboards regularly
• Support Major Incident troubleshooting and work towards quick resolution
• Continuous utilization of ServiceNow as the single source of truth for ticketing and documentation
• Perform as per KPI, SLA, Quality and Objective requirements
• Own your career: work towards the goals, proactive development from internal and external sources
• Follow the monthly shift schedule and arrive before shift start
• Ready to be shifted in on-call shift
• In the case of a Major Incident, overtime may be requested by the direct supervisor

Apply 申请:

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