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Advanced Specialist - Customer Experience (OPEX)

国家 Country
China
城市 City
Nanjing
招聘人数 # Positions
1

Job Overview 综述:

We create chemistry but we are much more than a chemistry company: We’re engineers, scientists, technical experts and logistics specialist. We have 100 years of experience, a global network and a great passion for chemistry that comes from the heart. This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products. Headquartered in Dallas (Texas) our global network includes around 7,700 employees, more than 80 locations in 20 countries with 3 global service centers: Budapest, Nanjing, Irving.

 

It is our people-oriented spirit that makes us unique. We are a community where you can belong. We work with end to end processes, and our best talents enjoy cross-functional and international opportunities. We are committed to supporting you in your personal and professional journey, and we encourage you to learn and grow. We help you keep your life in balance and focus on what matters for you the most. We improve the world by our commitment to giving back to the community.

 

We are currently looking for a 

               Customer Experience Advanced Specialist- OPEX

Responsibilities 职责:

As a Customer Experience Advanced Specialist you would work as a member of our Global Customer Service Operations Excellence Team ensuring that all processes and service level is the best we can provide as an international team, on a day to day basis you would have the main activities as the following:

 

• Break/Fix & System Enhancement Investigation & Resolution
• Global & Regional (where appropriate) System Implementation & Process Development
• Project Management
• Identify Productivity and System/Technology opportunities and develop Solution Guidance for those opportunities
• Input to Customer Experience & Customer Experience Enablement Strategy

Qualifications 要求:

  • BC Degree in Economics or Engineering or equivalent
  • 5-7 years experience in a Customer Service or Supply Chain Management role
  • English-full prfociency
  • Ability to contribute independently as well as manage/lead others as require
  • Advanced knowledge of SAP ERP system & SD module
  • Expert knowledge of Order-to-Deliver process
  • Advanced knowledge of the Order-to-Bill process
  • Expert application of project management & change
  •  Successful management & completion of global projects or process improvements
  • Systematic & end-to-end approach to problem-solving
  • Ability to utilize analytics to prove need or value
  • Excellent team collaboration and interpersonal skills
  • Advanced communication skills to build and maintain a good relationship with multiple levels in the organization

Apply 申请:

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Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

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