ServiceNow Administrator

国家 Country
China
城市 City
Nanjing
招聘人数 # Positions
0

Job Overview 综述:

The responsibility is to own ServiceNow workflows.  As a part of this role, you will implement, enhance, maintain ServiceNow products and processes. You are going to have many interactions with Business Requestors and Process owners. You will be a ServiceNow Administrator and also coordinate process development. You are expected to proactively contribute to owned workflow strategy. You will coordinate the Operational Process Coordinator team in regards operational aspects of a process.

Responsibilities 职责:

  • End-to-End ownership of ServiceNow Products (complexity and number of Products vary)
  • Consultation with Business Requestors and Process owners
  • Explore and introduce new modules/processes/features
  • Coordinate ServiceNow development activities
  • Product owner/SPOC towards IT for enhancements in responsible service area
  • Communicate and train the stakeholders on owned ServiceNow Products
  • Coordinate implementation of Projects from ServiceNow perspective
  • Drive Continual Service Improvement plans
  • Contribute to the productive efficiency of owned areas
  • Coordination with Vendor and Contractors
  • Contribute to ServiceNow Upgrades
  • Advocate ServiceNow platform and standard ITIL processes

Qualifications 要求:

  • Experience as ServiceNow Admin for more workflows (ITSM, ITOM, SPM, Security, IRM, HR etc.)
  • Experience in new product implementations for ServiceNow
  • Successful delivery against commitments and deadlines
  • Experience in Project delivery
  • High adherence to processes
  • Result-oriented focus
  • Understanding of the ITIL concept
  • Certified in ServiceNow products

 

Apply 申请:

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