Specialist Commercial Operations

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

• Customer Service Metrics: To achieve 100% Performance Metrics and work on Order Fulfillment and Delivery to Request. Work on guidelines (Order Acceptance/Confirmation. Deliver to Request / Promise, Documentation – timeliness and completeness) and execute the same.
• Should have potential to co-ordinate between the different cross-functional team to achieve the CS metrics.
• Order Processing / PI issuing:Get order processing done for Direct Customers a/c; Domestic & Slow-Moving Inventory order management, issuing PI on same day on receipt of customer PO / price acceptance between customer and seller.
• Build and maintain strong customer relationship: Strong internal & external customer focus.Smooth and effective coordination with Customers Procurement & supply chain, internal Sales Team Members, Logistics,  and cross-functional departments.
• Handling Customer Complaints:Issuing customer complaint in internal portal (QN), following up for investigation and to settle the commercial and quality claims following the proper approval process.
• Tracking vessel movements, providing timely updates to customers. Inform marine about any changes in discharge ports and quantities.
• Work closely with Marine (Singapore), Sales Support-CAR (China) for timely documentation on Demurrage DN and Rebate payout to customers to speed up the claims process.
• Regular follow-ups with customers for outstanding payments. Contribute and support in achieving AC Business target.
• Coordinate for insurance claims.
• MIS Reporting: To track and report as per business needs.
• Compliances: To maintain the track records as per the Audit standpoint and face internal Audit as and when required.
• Documentation: As per process requirement & follow the SOP. Oversee day-to-day operation. Expertise in solving customs clearance documentation issues.
• Interconnect with all stakeholders: Global connect with other regions for e.g. China, Singapore & Europe … like Planning; Finance; Logistics teams, BDP and Liners….
• Distributor and Rebate agreement – Processing agreements as per business demand.
• Sample Management

Graduate /PG from reputed university .