Provide first line response for users requiring assistance with issues relating to PC's, Microsoft Office, applications and basic network communications
Provide basic administration of Access Management, End User Management, accounts and passwords
Fill in every mandatory field and assign proper priority for incoming incidents in ticketing tool
Escalate incidents to the appropriate IT operations resources in accordance with established procedure
Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements
Drive the assigned Project activities
Follow the monthly shift schedule and arrive before shift start
Ensure continuous availability during shift in the telephony system following the internal break policy
Ensure reasonable usage of availability statuses both in Telephony system and Chat
Regular usage and update of the Knowledge Base articles
Perform as per KPI, SLA, Quality and Objective requirements
Continuous effort to meet high customer satisfaction
Identify of any areas of improvement
Own your career: work towards the goals, proactive development from internal and external sources
Ready to be shifted in on-call during weekends
In the case of a Major Incident if nobody else is available, overtime may be requested by the direct supervisor
Qualifications 要求:
Customer friendly Japanese English and Mandarin communication skills (written and oral)
Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10, Office 2010, 2016 and Internet Browsers
Successful delivery against commitments and deadlines
Promotes and supports standardization and continuous improvement
Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。
