Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
• Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as
required
• Manage orders in disciplined manner following standard order handling procedures and
sales policy
• Covering your own client portfolio and keeping a good relationship with both external
and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and
carriers to ensure on time delivery to customer
• Monitor shipment status of international import orders and maintain accurate
information in SAP
• Proactively monitor open orders and deliveries to avoid and resolve issues at the
earliest possibility and mitigate negative impact of unavoidable disturbances
• Key transactional contact for customers and 3rd party logistics service providers
• Maintain key internal relationships including business, sales, supply chain planning,
product management, credit, financial shared services, and logistics procurement and
further functions.
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Where necessary support sales representatives and business line managers with order
related reports, data analysis and customer communication.
• Ensure adherence to all Safety and Compliance written standard operating procedures
and controls, trade compliance, customs compliance, transportation and logistics
regulations, Sarbanes Oxley, Dangerous Goods regulations.
• Ensure adherence to defined operational escalation process to leads, regional experts
and plant personnel when encountering unforeseen delays in shipping from plant and
ultimate delivery to customer. Manage exceptions and emergency situations
• Assist with resolution of freight invoice discrepancies
• Assist with inventory reconciliations
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the
development of preventive and corrective actions for quality failures
At least 3 yrs of customer service experience
• SAP knowledge
• Good written and verbal communication skills in Korean & English
• Outgoing personality with excellent communication skills
• Solution oriented mindset
• Able to cope with stress (stress resistant)
• Customer focus
• Effective time management
• Responsibility and engagement