Customer Service

国家 Country
Japan
城市 City
Utsunomiya-shi
招聘人数 # Positions
1

Overview 综述:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities 职责:

Position Summary:
Responsible for perfect End-to-End order fulfilment, from order receipt to payment collection from customers ensuring customer satisfaction for the assigned business in Japan.


This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions -to manage processes that meet productivity and quality metrics ensuring seamless order execution.

 

Areas of Responsibility:
• Ensure perfect fulfilment of orders from order receipt to payment collection and resolve issues as required
• Manage orders in disciplined manner following standard order handling procedures and sales policy
• Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
• Monitor shipment status of international import orders and maintain accurate information in SAP
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Key transactional contact for customers and 3rd party logistics service providers
• Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
• Update customer master information in SAP
• Process billing related adjustments (e.g. returns, credit/debits)
• Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
• Ensure adherence to all Safety and Compliance written standard operating procedures and controls, trade compliance, customs compliance, transportation and logistics regulations, Sarbanes Oxley, Dangerous Goods regulations.
• Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer. Manage exceptions and emergency situations
• Assist with resolution of freight invoice discrepancies
• Assist with inventory reconciliations
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures

Qualifications 要求:

• At least 3 yrs, preferably over 5 yrs, of customer service experience
• SAP knowledge
• Good written and verbal communication skills in Japanese & English
• Outgoing personality with excellent communication skills
• Solution oriented mindset
• Able to cope with stress (stress resistant)
• Customer focus
• Effective time management
• Responsibility and engagement

Apply 申请:

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