Customer Service lead

国家 Country
China
城市 City
Qinhuai District
招聘人数 # Positions
1

Overview 综述:

Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

Responsibilities 职责:

Leading a team of Order Coordinator, required to execute Sales Led Fulfillment within the Order To Cash process.  

 

Lead and monitor Order Coordinator daily operation, provide support to each individuals when needed. Work with related functions (logistics, planning, finance, business, sales, OPEX, etc.) for trouble shooting in order to ensure the clear process.

 

Organize necessary communication among functions to monitor back-order and defect resolution status in Order Coordinator scope, and timely perform critical issue solving or escalation. Effectively manage day-to-day emergencies/issues. Drive internal and external customer satisfaction.

 

Accountable for driving continuous process improvement to simplify and standardize procedure, reduce non-value added activities and costs, increase productivity and achieve customer service targets.  

Qualifications 要求:

Bachelor or above

5+ years experience of Customer service and/or S&OP 

3+ years experience of people managment

 - Nice to have experience of manage remote team member out of China

 - CE internal talent, Supvervisor(Sr. Team leader) or above.

 

Troubleshooting/problem solving skills

Ability to build relationships.

Team player.

 

Apply 申请:

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