Lab IT Senior Specialist

General Description:

The IT Senior Specialist will work with both IT and business stakeholders to support lab digitalization program planning and execution, lifecycle management activities for foundational lab software applications and servers, and maintain information for site/lab/pc/policy footprints to ensure effective business transformation for all digital lab initiatives.

Main Responsibilities:

• Provide Business Solution Services (e.g. application support) for current foundational digital lab technologies.
  • Serves as a point of escalation for T&I application/product owners and T&I leadership team members for IT related digital lab issues.
  • Building and maintaining  a detailed knowledgebase for the implementation, configuration, licensing, et al. related to our lab applications.
  • Troubleshoot and resolve complex technical problems, in collaboration with T&I, IT, and external vendors, to minimize disruption to lab operations.  Manage RAID activities and Service Now change tasks as required.
  • Plan and execute application upgrades, patches, retirements that follow IT policies and processes with T&I Product Owners
  • Manage IT related business risks (security, application roadmap, etc.)
• Partner with global EUC and local IT resources to manage installation, configuration, and maintenance of lab pcs, software, peripherals in accordance with defined digital lab policies and initiatives.  
  • Manage and maintain detailed information for site/lab/pc/policy footprints
  • Manage and maintain detailed information related to software deployments and licensing needs
  • Manage and maintain detailed information for is-state assessments of lab readiness/implementation/adoption phase of digital lab programs and initiatives 
• Understand lab stakeholder challenges and collaborate with IT and T&I leadership to propose potential process changes/new solutions while collaborating on the development of the business case
  • Define functional and technical requirements for specific use cases that support digitalization of the lab process(es)
  • Develop understanding of how new technologies can be used to replace existing processes and applications
  • Collaborate with IT and T&I leadership to build business cases for digital lab initiatives

• Partner with IT and T&I business partners to shape and prioritize implementations in support of digital lab transformation.
  • Partner with IT PMO and T&I PMO resources to manage projects from initiation to closure ensuring timely delivery to meet milestones & objectives.
  • Partner with external vendors and third party providers on existing deliverables and new requirements in support of the digital lab strategy.

Key Skills:

• Excellent English communication (oral and written)
• Must have the ability to listen to the needs of the business, build rapport and partner strategically with various stakeholders, leadership, and functional teams. 
• Ability to work independently and as part of a team, with high degrees of self-motivation, adaptability and attention to detail
• Able to work collaboratively in a team environment with other highly motivated IT architects, BRMs, and network engineers
• Ability to get hands-on to execute application upgrades/patches, troubleshoot and resolve  application server issues on demand. Primary focus on Windows Server based technologies.             
• Demonstrated self-starter with capability to develop innovative solutions to challenges; Ability to learn quickly, perform multiple tasks simultaneously, and comply with company policies
• Ability to manage complex projects to meet aggressive targets and timeline

Desired Education and Experience:

• Bachelor’s degree preferred in computer science, information management, engineering, or related field.
• Minimum 5 years related experience in support of lab information system interfaces, servers, software applications
• Minimum 3 years related experience in IT engaging with Quality or R&D business partners supporting the full application life cycle domain: requirements definitions with business, application selection, deployment, support, upgrade, interfacing and decommissioning.