Day to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)
In a long market situation, OC coordinate gap closing activities to meet target outlook through excess inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types
In tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation/treatment and business prioritization decisions
Ensures that the plan focuses on reliability and minimal disruption.
Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams.
Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc.
Negotiates possible schedule changes to optimize customer service. Aims to minimize customer impact, scheduling changes and
freight expenses
Follows up on availability constraints due to material testing, external processors, imported material processes, etc., and manages the communication to Customer Service and other impacted
parties as appropriate.
Participate in Decision / S&OP meeting for optimize order fulfillment
Key liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action
plans to the CSR’s.