Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Responsible for leading a team of customer service representative required to execute perfect order fulfillment within the order to cash process. order to cash includes PO receiving, pricing verification, order entry, customer service/problem resolution, billing coordination, collections, invoice adjustment and master data maintenance.
Lead and monitor CAR daily operation, provide support to each individual when needed. Work with related functions (logistics, planning, finance, business, sales, OPEX, etc.) for trouble shooting to ensure the clear process.
Organize necessary communication among functions to monitor open order status (production plan, sales forecast, STO tracking, QN review as needed) and timely perform critical issue solving or escalation. Effectively manage day-to-day emergencies/issues. Drive internal and external customer satisfaction.
Accountable for driving continuous process improvement to simplify and standardize procedure, reduce non-value added activities and costs, increase productivity and achieve customer service targets.
5+ years working experience.
Bachelor or above
Customer service/supply chain knowledge
Troubleshooting/problem solving skills
Ability to build relationships.
Team player
SAP knowledge