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Customer Service Representative

城市 City
Tokyo
招聘人数 # Positions
1

Job Overview 综述:

Responsible for perfect End-to-End order fulfilment, from order receipt to payment collection from customers ensuring customer satisfaction for the assigned business in Japan.

 

This position will interface with counterparts in Accounts Receivable, Logistics Procurement, Trade Compliance, Planning and Scheduling, Commercial and Business – and further functions - to manage processes that meet productivity and quality metrics ensuring seamless order execution.

Responsibilities 职责:

  • Ensure perfect fulfilment of orders from order receipt to payment collection and resolve issues as required
  • Manage orders in disciplined manner following standard order handling procedures and sales policy
  • Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
  • Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
  • Monitor shipment status of international import orders and maintain accurate information in SAP
  • Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
  • Key transactional contact for customers and 3rd party logistics service providers
  • Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
  • Update customer master information in SAP                                                                              
  • Process billing related adjustments (e.g. returns, credit/debits)
  • Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
  • Ensure adherence to all Safety and Compliance written standard operating procedures and controls, trade compliance, customs compliance, transportation and logistics regulations, Sarbanes Oxley, Dangerous Goods regulations.
  • Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.  Manage exceptions and emergency situations
  • Assist with resolution of freight invoice discrepancies
  • Assist with inventory reconciliations
  • Document, investigate and follow up of internal and external complaints
  • Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures

Qualifications 要求:

  • At least 3 yrs, preferably over 5 yrs, of customer service experience
  • SAP knowledge
  • Good written and verbal communication skills in Japanese & English
  • Outgoing personality with excellent communication skills
  • Solution oriented mindset
  • Able to cope with stress (stress resistant)
  • Customer focus
  • Effective time management
  • Responsibility and engagement

Apply 申请:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

塞拉尼斯公司是化学及特种材料解决方案的全球佼佼者，产品被广泛应用于大多数主要行业和消费品领域。充分利用广博的化学、技术和业务专长，我们的业务为客户、员工和公司股东创造价值。我们负责任地管理我们所生产的材料、不断发展我们的可持续产品组合来支持可持续发展，以满足客户和社会的需求。我们努力为社区播撒积极影响，同时不断促进团队的包容性。塞拉尼斯全球超过 11,000 名员工。2024年净销售额达 103亿美元。 Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。