Advanced Specialist, Logistics Operations

1) Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on quality notifications and customer complaints

2) Quality Coordinator verifies if  the relevant processes are established, implemented, maintained and improved. This may involve review of internal audits results, discussion with process owners and stakeholders, or even review of the processes in person to ensure they are properly maintained.

3) Responsibility to report to CX Management on how the system is performing and help identifying any needs for improvement. The Quality Coordinator will gather information from the monitoring and measurement activities as well as the results of the internal audits, and when the organization is performing a management review meeting, this is the sort of information that is presented.

4) Customer Requirements promotion: The Quality coordinator ensures that people are aware of Customer Requirements throughout the organization. Customer focus is one of the main seven Quality Management principles behind ISO 9001 requirements and it is vital that all employees understand what the customer needs, and how they are able to affect how well the organization satisfies these needs.

5) Liaison Person: the Quality Coordinator becomes the single point of contact for Customer Experience in the region to understand the health of the Management System.

1) Problem Solving: Strong analytical skills are required to engage and resolve detailed issues.

2) Managing for Productivity: Self-managed professional with technical systems experience who possesses strong organizational skills to provide accurate follow-up through completion of multiple concurrent tasks. 

3) Teamwork and Collaboration: ability to network and be a strong team player. Work well in a team setting, embrace others’ differences and constructive feedback. 

4) Proactive and solution oriented: securing relevant information and identifying key issues; committing to an action after developing alternative courses of actions.