1) Analytics & Reporting: support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on day-to-day operations (E.g. forecast, interregional flows, warehouse network utilization)
2) Recommend process improvement including investigation of repetitive quality failures with focus on Logistic Operations (Work with QN Coordinator and Quality Management team)
3) Knowledge retention: ensure regular review of process documentation
4) Business Rules: Works closely with CX teams, other Supply Chain functions, and the Commercial teams to ensure business rules are applied properly.
5) Represent Logistics in cross-functional & global projects
6) Subject matter expert on order processes and systems (SAP, e-systems and other automation tools) used by Customer Experience organization
7) Serves as a mentor to the EM Logistics teams regarding process excellence and defect resolution.