Welcome page

Specialist, Customer Service

国家 Country
China
城市 City
Qinhuai District
招聘人数 # Positions
1

Job Overview 综述:

Sample coordinator Specialist plays a key role in fulfilling sample orders perfectly. She / he is responsible for order fulfillment within the order to cash process to ensure internal and external customer satisfaction.  Order to cash includes order entry, pricing verification, order tracking, customer service/problem resolution, billing coordination, complaint handling.

Responsibilities 职责:

  • Ensure perfect order fulfillment of orders and resolve issues as required. 
  • Key customer service contact for customers and/or service providers.
  • Maintain key internal relationships including Order coordinator, Sales, Logistic operation, Import/Export, Supply chain planning, Scheduling, Product manager, Trade compliance, Credit, Accounting, Tax, Financial Shared Services, Quality etc.
  • Monitor and ensure resolution of order defects and blocks.        
  • Interact with third party service providers (i.e. Freight Forwarders, Warehouses, Vendors).
  • Close cooperation with cross region functions for quick response and actions
  • Support preventive and corrective action in personal area of influence for issues
  • Follow established policy, company business rules and standard processes to ensure compliant order flow.
  • Adhere to SOX Controls.
  • Build and maintain relationships and trust (internal and external customers).
  • Provide accurate and complete order management.
  • Familiar with the company’s products/plant and services and be updated about processes and trends
  • Sense of urgency and take quick response, action and summary.
  • Troubleshooting/problem solving skills.
  • Cross function communication and cooperation skills
  • Advanced time management skills and ability to self-manage incoming requests and demands based on deadlines and business/customer requirements.
  • Understanding of exports/imports, regulations , revenue recognition, documentation requirements, regulated products.
  • Positive attitude and aptitude to handle change – including ability to manage quickly shifting priorities based on customer needs and current product supply.
  • Ability to handle stressful situations.  
  • Ability to think out-of-the-box.
  • Meet/exceed monthly KPI metrics and objectives
  •  

Qualifications 要求:

  • Bachelor’s degree and 3 years customer service experience in CE
  • Fluency in spoken and written English (Japanese/ Korean could be extra credit). 
  • Proficient in Microsoft Office applications (including Outlook, Excel, PowerPoint, Word)

Apply 申请:

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed
Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

塞拉尼斯公司是化学及特种材料解决方案的全球佼佼者，产品被广泛应用于大多数主要行业和消费品领域。充分利用广博的化学、技术和业务专长，我们的业务为客户、员工和公司股东创造价值。我们负责任地管理我们所生产的材料、不断发展我们的可持续产品组合来支持可持续发展，以满足客户和社会的需求。我们努力为社区播撒积极影响，同时不断促进团队的包容性。塞拉尼斯全球超过 11,000 名员工。2024年净销售额达 103亿美元。 Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。