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Specialist, Customer Service

国家 Country
India
城市 City
Hyderabad
招聘人数 # Positions
1

Job Overview 综述:

The Specialist, Customer Service & Order Management is responsible for managing the end-to-end order fulfillment process, ensuring excellent customer service, accurate order processing, and effective coordination with cross-functional teams. The role serves as the primary point of contact for customers regarding orders, delivery schedules, product availability, and issue resolution while maintaining high levels of customer satisfaction.

Responsibilities 职责:

Process customer orders accurately and timely in ERP systems (SAP, Oracle, etc.).Monitor order lifecycle from order entry through delivery and invoicing.Review orders for pricing, product availability, credit status, and customer-specific requirements.Manage order changes, cancellations, returns, and claims.Coordinate with supply chain, logistics, planning, and manufacturing teams to ensure on-time delivery.
 
Act as the primary customer contact for order-related inquiries.Provide proactive communication regarding order status, delays, shortages, and delivery updates.Resolve customer complaints and service issues professionally and efficiently.Build strong customer relationships to enhance satisfaction and loyalty.Meet and exceed agreed service level agreements (SLAs).
 
Collaborate with production planning, logistics, procurement, and warehouse teams.Support inventory management and product allocation activities.Manage supply disruptions and provide alternative solutions to customers.Monitor and improve order fulfillment performance.
 
Maintain accurate customer master data and order records.Generate reports related to orders, deliveries, backorders, service levels, and customer performance.Analyze trends and identify opportunities for process improvement.Ensure compliance with company policies, procedures, and regulatory requirements.
 
Participate in process optimization and customer service excellence initiatives.Support digitalization and automation projects within order management processes.Identify root causes of recurring issues and recommend corrective actions.
 
Key competencies :
 
Customer Focus
Order-to-Cash Expertise
Problem Solving & Decision Making
Communication & Stakeholder Management
Attention to Detail
Time Management & Prioritization
Analytical Thinking
Teamwork & Collaboration
Process Improvement Mindset
 
 

Qualifications 要求:

Bachelor's degree in business administration, Supply Chain Management, Logistics, Commerce, or related field.
5- 12 years of experience in Customer Service, Order Management, Supply Chain, or Operations. Experience working with ERP systems such as SAP, Oracle, or Salesforce. Strong understanding of order-to-cash (O2C) processes. Proficiency in Microsoft Excel and reporting tools.

Apply 申请:

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Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.

塞拉尼斯公司是化学及特种材料解决方案的全球佼佼者，产品被广泛应用于大多数主要行业和消费品领域。充分利用广博的化学、技术和业务专长，我们的业务为客户、员工和公司股东创造价值。我们负责任地管理我们所生产的材料、不断发展我们的可持续产品组合来支持可持续发展，以满足客户和社会的需求。我们努力为社区播撒积极影响，同时不断促进团队的包容性。塞拉尼斯全球超过 11,000 名员工。2024年净销售额达 103亿美元。 Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。