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Analyst Commercial Operations or Adv/Sr Analyst Commercial Operations

Analyst Commercial Operations or Adv/Sr Analyst Commercial Operations

国家 Country 
城市 City 
招聘人数 # Positions 
发布日期 Posted Date 

Opportunity Details:

Overview 综述:

We are looking for experienced, energetic and passionate expert to join our team to support with platform. Role scope spans from requirements gathering, best practice solution design, data migration, testing, documentation, product implementation, training and support. This role provides an outstanding opportunity to partner with various business teams throughout solution implementation and ongoing sustainability.  

Responsibilities 职责:

  • Lead the effort to identify and implement system changes based upon internal processes, integrating system standards and Salesforce user base.
  • Work closely with users to understand and gather business requirements, to ensure provided solution is in accordance with business needs.
  • Partner with business and IT teams to prioritize enhancement requests, ensuring timelines, communication and requirements are met effectively.  
  • Work with external partners / 3rd party providers as part of product support functions.
  • Stay ahead of Salesforce releases and new product features and provide recommendations for feature enablement. Manage release cycle (analyze, test, implement, train, support).
  • Create / maintain process and training documentation.
  • Expand use of - assist with determining if / how platform can be used to replace existing applications (as appropriate), build a business cases for new applications.
  • Monitor data integrity / trends through reports on duplicates, usage of fields, etc.
  • Provide trainings to business stakeholders.

Qualifications 要求:

  • Advanced Administrator certification or equivalent is required.
  • At least 4 years’ experience implementing Sales Cloud (required). Experience with Service or Community Cloud is desired.
  • Possess in-depth knowledge of the standard Salesforce capabilities and integration with external systems.
  • Minimum expectation of a Bachelor’s degree. Master’s degree is desirable.
  • Experience working with 3rd party development teams.
  • Demonstrated ability to work on multiple projects simultaneously.
  • Leadership skills with a team-player mentality.
  • Proven ability to be independent, resourceful and effective with minimal direction.
  • Excellent customer service standards when working with external and internal customers.
  • Experience with AppExchange App comparisons and implementation is a plus.
  • Experience with programming languages such as SQL, Java, APEX is a plus.