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Specialist IT Support / Sr. Specialist IT Support

Specialist IT Support / Sr. Specialist IT Support

国家 Country 
城市 City 
招聘人数 # Positions 
发布日期 Posted Date 

Opportunity Details:

Responsibilities 职责:

  • Act as liaison between Celanese users and IT to plan/execute global initiatives such as email rollouts and PC upgrades. 
  • Escalates incidents to the appropriate IT operations resources in accordance with established procedure.
  • Serve as IT resource for local projects requiring IT support.
  • Point of contact for level 3 teams related to network security and site outages.
  • Assess customer requirements for new software, and support the software approval process.
  • Support site specific applications (video conferencing equipment, access control systems).
  • Track and manage IT assets (logical and physical) in accordance with policy and procedures.
  • Provide IT communications to users for outages, incidents, and IT initiatives.
  • Provide IT training to new and existing users.
  • Support site specific applications, coordinate and address technical work, connect PPRs and technicians.

Qualifications 要求:

  • 3 years IT experience is required.
  • Excellent problem solving, troubleshooting and analytical skills.
  • Excellent written and verbal communication skills
  • Ability to learn quickly and run as team players.