Specialist IT Support, Suzhou

发布日期 Posted Date 4 months ago(7/11/2017 3:49 PM)
国家 Country
城市 City
招聘人数 # Positions

Responsibilities 职责:

  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
  • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures.
  • Escalates incidents to the appropriate IT operations resources in accordance with established procedure.
  • Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements.
  • Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
  • Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures.
  • Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.

Qualifications 要求:

  • Required Knowledge/Skills/Abilities:     

    • Good English (written and oral) with experience interacting with all levels of management and staff.
    • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and 10, Office 2010 and 2016, and Internet Browsers.
    • Excellent interpersonal skills especially communication and presentation skills.
    • Proven track record of collaborative working across business units.
    • Successful delivery against commitments and deadlines.
    • Promotes and supports standardization and continuous improvement.
    • Ability to work independently and make decisions where necessary.


  • Desirable Knowledge/Skills/Abilities:   

    • Familiarity with ITIL and HDI Incident Management Best Practices.
    • Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security.
    • Familiarity with Network Standards, Protocols, and Security Policies,
    • Familiarity with all components of Office 365.
    • Familiarity with Software and Hardware encryption-solutions
    • 2 years in a customer facing role


  • Required Yrs Exp: 2 years in a technology support role   (3-years is desirable)


  • Required Education: Bachelor's degree or equivalent




Apply 申请:

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