• Specialist IT Support, Shanghai

    发布日期 Posted Date 3 months ago(15/3/2018 11:56 AM)
    国家 Country
    城市 City
    招聘人数 # Positions
  • Responsibilities 职责:

    • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service.
    • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures.
    • Escalates incidents to the appropriate IT operations resources in accordance with established procedure.
    • Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements.
    • Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
    • Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures.
    • Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.

    Qualifications 要求:

    • Required Knowledge/Skills/Abilities:     

      • Good English (written and oral) with experience interacting with all levels of management and staff.
      • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and 10, Office 2010 and 2016, and Internet Browsers.
      • Excellent interpersonal skills especially communication and presentation skills.
      • Proven track record of collaborative working across business units.
      • Successful delivery against commitments and deadlines.
      • Promotes and supports standardization and continuous improvement.
      • Ability to work independently and make decisions where necessary.


    • Desirable Knowledge/Skills/Abilities:   

      • Familiarity with ITIL and HDI Incident Management Best Practices.
      • Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security.
      • Familiarity with Network Standards, Protocols, and Security Policies,
      • Familiarity with all components of Office 365.
      • Familiarity with Software and Hardware encryption-solutions
      • 2 years in a customer facing role


    • Required Yrs Exp: 2 years in a technology support role   (3-years is desirable)


    • Required Education: Bachelor's degree or equivalent




    Apply 申请:

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