• Adv Specialist IT Support (Service Desk Lead Asia)

    发布日期 Posted Date 3 months ago(8/4/2018 3:54 PM)
    国家 Country
    China
    城市 City
    Nanjing
    招聘人数 # Positions
    1
  • Responsibilities 职责:

    • Manage the Regional Service Desk Team’s daily activities on Incident Management and Request fulfillment.
    • Adhere team to Critical Success Factors, Service Level Agreements and Key Performance Indicators
    • Drive towards service improvement through process standardization, documentation and training.
    • Professionally and technically, develop and manage subordinates at all level through formal and informal coaching, training, work assignments, and performance appraisal process

    Qualifications 要求:

    Required Knowledge/Skills/Abilities: 

     • Excellent English and Mandarin communication skills
    • Minimum 2 years leadership experience
    • Minimum 5 years IT experience
    • ITIL knowledge skills is a must
    • Proven experience in Process Improvement and Work standardization

     

    Desirable Knowledge/Skills/Abilities:

    • Strong knowledge on Microsoft provided software packages (Windows 7/10, Office, Skype, etc.)
    • Good understanding on IT technology (Networks, Applications, Active Directory)
    • Excellent interpersonal, communication and presentation skills.
    • Knowledge and experience in cross-functional management methods and techniques
    • Successful delivery against commitments and deadlines.
    • Attention to detail, proactivity

     

    Required Yrs Exp: minimum 2 years

    Apply 申请:

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