• Analyst IT Support, IT

    发布日期 Posted Date 2 weeks ago(2/7/2018 4:46 PM)
    国家 Country
    城市 City
    招聘人数 # Positions
  • Responsibilities 职责:

    The Service Desk Analyst provides technical support globally to Celanese employees and customers for software/hardware incidents, requests and inquiries as they relate to maintenance of desktop computers and related systems. This position reports to the Service Desk Team Leader

    • Provide technical support for internal Celanese staff globally.
    • Act as a single point of contact for phone calls and emails and inquiries regarding IT incidents, requests.
    • Accurately manage incidents, requests in the Service Desk ticketing system.
    • Manage user accounts, groups, permissions in various systems.
    • Analyze, triage, and troubleshoot desktop and laptop incidents.
    • Support mobile devices
    • Cooperate with other IT groups

    Qualifications 要求:

    • 3-4 years work experience is required

    • English language communication
    • Good communication, written and verbal
    • Good customer service skills
    • Basic understanding of technology with a desire to learn more

    Apply 申请:

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