• Analyst IT Support, IT

    发布日期 Posted Date 1 month ago(1 month ago)
    国家 Country
    China
    城市 City
    Nanjing
    招聘人数 # Positions
    1
  • Overview 综述:

    The Service Desk Analyst provides Level 1 remote technical support globally to Celanese employees and customers for software/hardware incidents, requests an inquiries as they relate to maintenance of desktop computers and related systems.  This position reports to the Service Desk Team Leader
    • Answer incoming calls to the Service Desk
    • Provide first line response for users requiring assistance with issues relating to PC's, applications and basic network communications
    • Provide basic support for office productivity applications such as Microsoft Office, e-mail, and other Line of Business software as assigned
    • Provide basic administration of Access Management, End User Management, accounts and passwords
    • Assign proper ticket priority for incoming incidents
    • Escalate more involved problems to the appropriate Tier 2 support team

    Responsibilities 职责:

    • English language knowledge
    • Mandarin language knowledge
    • Excellent communication, written and verbal
    • Excellent customer service skills
    • Experience in an IT Support role

    Key Competencies
    • Standardization
    • Customer Service
    • Planning & Organizing
    • Collaboration between teams
    • Problem Solving
    • Time Management
    • Continuous Process Improvement

    Qualifications 要求:

    • Knowledge of networking basics, Microsoft Office, email, and Skype
    • Familiarity with ITIL Foundation
    • Working knowledge of Active Directory
    • Experience in a Service Desk/Call Center environment

    Apply 申请:

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