• Advanced Specialist, Commercial Operations (SFDC Admin)

    发布日期 Posted Date 2 weeks ago(6/11/2018 3:44 PM)
    国家 Country
    China
    城市 City
    Shanghai
    招聘人数 # Positions
    1
  • Responsibilities 职责:

    • Lead the effort to identify and implement system changes based upon internal processes, integrating system standards and Salesforce user base.
    • Work closely with  users to understand and gather business requirements, to ensure provided solution is in accordance with business needs.
    • Partner with business and IT teams to prioritize enhancement requests, ensuring timelines, communication and requirements are met effectively.  
    • Work with external partners / 3rd party providers as part of product support functions.
    • Stay ahead of Salesforce releases and new product features and provide recommendations for feature enablement. Manage release cycle (analyze, test, implement, train, support).
    • Create / maintain process and training documentation.
    • Expand use of Salesforce.com - assist with determining if / how Force.com platform can be used to replace existing applications (as appropriate), build a business cases for new applications.
    • Monitor data integrity / trends through reports on duplicates, usage of fields, etc. 
    • Provide Salesforce.com trainings to business stakeholders.

    Qualifications 要求:

    Required Knowledge/Skills/Abilities: 

    • Salesforce.com Advanced Administrator certification or equivalent is required.
    • Possess in-depth knowledge of the standard Salesforce capabilities and integration with external systems.
    • Experience working with 3rd party development teams.
    • Demonstrated ability to work on multiple projects simultaneously.

     

    Desirable Knowledge/Skills/Abilities:

    • Leadership skills with a team-player mentality.
    • Proven ability to be independent, resourceful and effective with minimal direction.
    • Excellent customer service standards when working with external and internal customers.
    • Experience with AppExchange App comparisons and implementation is a plus.
    • Experience with programming languages such as SQL, Java, APEX is a plus.

     

    Required Yrs Exp: At least 4 years’ experience implementing Sales Cloud (required). Experience with  Service or Community Cloud is desired. 

     

    Required Education: Minimum expectation of a Bachelor’s degree. Master’s degree is desirable.  

    Apply 申请:

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